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Subscribe to RSSEditor's Note: This post was written and intended for publication yesterday...apologies for the delay
You know those days--when something that you depend on everyday without a second thought stops working, and suddenly you're left to think about that "thin line" we're on every day. Witness AOL. A good friend of mine is an AOL customer and relies on them for a big volume of incoming and outgoing email every day. Until yesterday. When the AOL email stopped coming and going. A call to customer service (in Hungary?) was completely unsatisfying, and a call to New York yielded a recording. It said something about how "in an effort to improve your service, some customers will be experiencing a slowdown in service." A brilliant strategy, I thought--way to make people feel like the slowdown is actually a GOOD thing! So anyway, while I can't find anything about it on the web, there's apparently been a below-the-radar AOL slowdown for 24 hours or so--meaning email users are bumping up against call centers and recordings--and in the meantime, they just want their email service. So much for the idea of the internet as a public utility!
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Brian: Sometimes it's more reliable to utilize the U.S. Postal Service for communitative reliability. I know it's a much slower process than e-mail, but a alternative none the less. As far as the AOL Problem is concerned, when trying to find out what's going on, it can be a real pain in the butt. This situation is analogious to trying to reach a customer service rep. on the old fashioned telephone. How about those recordings we all encounter on the phone and those superfluous menu's we have to wade through. Technology at times, can all drive us bonkers. I hope AOL clears up the problem, so that the person you mentioned doesn't have to call someone in the Russian Federation. I'll catch you on tonight's broadcast.
Brian, I know what you mean. One day last week I had an off day and had two contacts in one eye
and was trying to find the "missing" one. It took me 30 or 40 minutes "to find it" Phyllis
Brian, you gave us a hint on a problem I (and others) have been having with AOL mail. Subscribers to two email book clubs have not been getting their daily hit this week. Since there are many/several of us complaining who use AOL the spotlight is being aimed on them. Thanks for the hint - I sent it on (with appropriate attribution to you) to the book club rep who's trying to help.
Phyllis - *two* contacts in *one* eye???!!
Ph
Judith, It's hard to believe but I did have two contacts in one eye. I searched the house high and
low and then in the bathroom mirror I happened to see one contact edged above one contact.. A
silly story but thank goodness it wasn't lost because as money is tight for all of us I could not
afford a new one now. Phyllis